Privacy Statement

1. Assistance HQ's commitment to maintaining your privacy

Assistance HQ's Privacy Statement has been created because we value our users and recognise their right to keep personal information private. This statement discloses our information gathering and dissemination practices for Assistance HQ.

2. Collecting information on Assistance HQ visitors

Assistance HQ collects information on our site visitors collectively including which sections of the site are most frequently visited, how often and for how long. This data is always used as aggregated, non-personal information. Assistance HQ utilises this information to improve and enhance our services by monitoring the areas on the site which are most popular to you. This aggregated information may be shared with Assistance HQ partners to provide them with an overview of how Assistance HQ visitors use the site. This is done for the purposes of providing you with a more efficient site. IP Addresses Assistance HQ's web servers gather your IP address to assist with the diagnosis of problems or support issues with our services. Again, information is gathered in aggregate only and cannot be traced to an individual user.

3. Cookies

Assistance HQ uses cookies to provide you with a better experience. These cookies and allow us to increase your security by storing your session ID and a way of monitoring single user access. This aggregate, non-personal information is collated and provided to Assistance HQ to assist in analysing the usage of the site.

4. Collecting information on Assistance HQ Registered members

As part of registering with Assistance HQ, we collect personal information about you in order for you to take full advantage of Assistance HQ's services. To do this it may be necessary for you to provide additional information to Assistance HQ as detailed below.

5. Registration

Registration is completely optional. However, registration for Assistance HQ services allows you to take advantage of more of the system to assist you with your proposals. Registration includes submitting your name, email address and the option on receiving updates and promotional material. You may access this information at any time by clicking Options.

6. Credit Card Details

Credit Card details and processing of payments are managed on behalf by our partner Stripe and will be handled according to Stripes terms of service. When you sign up for a Stripe account you will be asked to agree to these terms.

7. Email communications from Assistance HQ

Assistance HQ also provides you with selected information on our website and services changes maybe communicated by email newsletter. This free service is sent to registered users and provides the option of opting out of receiving these by changing your preferences in Manage My Account. Assistance HQ may also make you aware of additional products and services which form part of your relationship with Assistance HQ.

8. Storage & Security of Personal Information

Assistance HQ takes all reasonable steps to ensure the security of our system. Assistance HQ allows you to access your information at any time to keep it accurate and up to date. Any information which we hold for you is stored on secure servers that are protected in controlled facilities. In addition, our employees and the contractors who provide services related to our information systems are obliged to respect the confidentiality of any personal information held by Assistance HQ. However, Assistance HQ will not be held responsible for events arising from unauthorised access of your personal information. You can also play an important role in keeping your personal information secure, by maintaining the confidentiality of any password and accounts used on the Assistance HQ site, using strong and unique passwords and ensuring your workstation is maintained and has the latest software updates.

9. Access to Your Information

Unless you become a registered Assistance HQ user, Assistance HQ does not collect information that identifies you personally. If however, you become a Assistance HQ registered user, you are able to change and update your registered profile at any time. Should you require assistance with updating your account or removing your details from the site, this can be by forwarding an email to: [email protected]

10. Assistance HQ Partners & Advertisers

Assistance HQ provides links and passes to third party sites. The use of your information by these third party sites is not within the control of Assistance HQ and we cannot accept responsibility for the conduct of these companies.

11. Feedback

Assistance HQ welcomes ideas and feedback about all aspects of the site. Assistance HQ stores feedback that users send to us. This feedback will be used to administer and refine the service and may be shared with Assistance HQ partners either in aggregate form or with specific identifying characteristics removed.

12. Privacy & Site Changes

From time to time, Assistance HQ may review and update its privacy statement. Revised versions will be updated on the website.

13. How we use social login account user data

When you login with a social login account such as Google, Facebook, Twitter or LinkedIn; Assistance HQ uses your email address and display name to create your account identity in Assistantce HQ. Subsequently this account identity maybe accessed, used, stored, or shared according to the terms of the privacy policy above.

14. Third Party Website Analyitics

Google Analytics
We may also partner with selected third-party vendors, such as Google Analytics and others, to allow tracking technologies and remarketing services on the Site and our mobile application through the use of first party cookies and third-party cookies, to, among other things, analyze and track users’ use of the Site and our mobile application, determine the popularity of certain content and better understand online activity. By accessing the Site,our mobile application, you consent to the collection and use of your information by these third-party vendors. You are encouraged to review their privacy policy and contact them directly for responses to your questions. We do not transfer personal information to these third-party vendors. However, if you do not want any information to be collected and used by tracking technologies, you can visit the third-party vendor or the Network Advertising Initiative Opt-Out Tool or Digital Advertising Alliance Opt-Out Tool.

You should be aware that getting a new computer, installing a new browser, upgrading an existing browser, or erasing or otherwise altering your browser’s cookies files may also clear certain opt-out cookies, plug-ins, or settings.

Hotjar
We use Hotjar in order to better understand our users’ needs and to optimize this service and experience. Hotjar is a technology service that helps us better understand our users’ experience (e.g. how much time they spend on which pages, which links they choose to click, what users do and don’t like, etc.) and this enables us to build and maintain our service with user feedback. Hotjar uses cookies and other technologies to collect data on our users’ behavior and their devices. This includes a device's IP address (processed during your session and stored in a de-identified form), device screen size, device type (unique device identifiers), browser information, geographic location (country only), and the preferred language used to display our website. Hotjar stores this information on our behalf in a pseudonymized user profile. Hotjar is contractually forbidden to sell any of the data collected on our behalf.

For further details, please see the ‘about Hotjar’ section of Hotjar’s support site.