Privacy Statement1. Assistance HQ's commitment to maintaining your privacy
Assistance HQ's Privacy Statement has been created because we value our users and recognise their right to keep personal information private. This statement discloses our information gathering and dissemination practices for Assistance HQ.
2. Collecting information on Assistance HQ visitors
Assistance HQ collects information on our site visitors collectively including which sections of the site are most frequently visited, how often and for how long. This data is always used as aggregated, non-personal information. Assistance HQ utilises this information to improve and enhance our services by monitoring the areas on the site which are most popular to you. This aggregated information may be shared with Assistance HQ partners to provide them with an overview of how Assistance HQ visitors use the site. This is done for the purposes of providing you with a more efficient site. IP Addresses Assistance HQ's web servers gather your IP address to assist with the diagnosis of problems or support issues with our services. Again, information is gathered in aggregate only and cannot be traced to an individual user.
4. Collecting information on Assistance HQ Registered members
As part of registering with Assistance HQ, we collect personal information about you in order for you to take full advantage of Assistance HQ's services. To do this it may be necessary for you to provide additional information to Assistance HQ as detailed below.
Registration is completely optional. However, registration for Assistance HQ services allows you to take advantage of more of the system to assist you with your proposals. Registration includes submitting your name, email address and the option on receiving updates and promotional material. You may access this information at any time by clicking Options.
6. Credit Card Details
Credit Card details and processing of payments are managed on behalf by our partner Stripe and will be handled according to Stripes terms of service. When you sign up for a Stripe account you will be asked to agree to these terms.
7. Email communications from Assistance HQ
Assistance HQ also provides you with selected information on our website and services changes maybe communicated by email newsletter. This free service is sent to registered users and provides the option of opting out of receiving these by changing your preferences in Manage My Account. Assistance HQ may also make you aware of additional products and services which form part of your relationship with Assistance HQ.
8. Storage & Security of Personal Information
Assistance HQ takes all reasonable steps to ensure the security of our system. Assistance HQ allows you to access your information at any time to keep it accurate and up to date. Any information which we hold for you is stored on secure servers that are protected in controlled facilities. In addition, our employees and the contractors who provide services related to our information systems are obliged to respect the confidentiality of any personal information held by Assistance HQ. However, Assistance HQ will not be held responsible for events arising from unauthorised access of your personal information. You can also play an important role in keeping your personal information secure, by maintaining the confidentiality of any password and accounts used on the Assistance HQ site, using strong and unique passwords and ensuring your workstation is maintained and has the latest software updates.
9. Access to Your Information
Unless you become a registered Assistance HQ user, Assistance HQ does not collect information that identifies you personally. If however, you become a Assistance HQ registered user, you are able to change and update your registered profile at any time. Should you require assistance with updating your account or removing your details from the site, this can be by forwarding an email to: [email protected]
10. Assistance HQ Partners & Advertisers
Assistance HQ provides links and passes to third party sites. The use of your information by these third party sites is not within the control of Assistance HQ and we cannot accept responsibility for the conduct of these companies.
Assistance HQ welcomes ideas and feedback about all aspects of the site. Assistance HQ stores feedback that users send to us. This feedback will be used to administer and refine the service and may be shared with Assistance HQ partners either in aggregate form or with specific identifying characteristics removed.
12. Privacy & Site Changes
From time to time, Assistance HQ may review and update its privacy statement. Revised versions will be updated on the website.
13. How we use social login account user data
14. Third Party Website Analyitics
You should be aware that getting a new computer, installing a new browser, upgrading an existing browser, or erasing or otherwise altering your browser’s cookies files may also clear certain opt-out cookies, plug-ins, or settings.
For further details, please see the ‘about Hotjar’ section of Hotjar’s support site.