Terms of Service

Pre Condition To Use

Do not use this website unless you have read these terms, and accept that they will govern your right to use and access our website, links and information contained on it. If you choose to use Assistance HQ's website then Assistance HQ will regard that use as conclusive evidence of your agreement and acceptance that these terms govern yours and Assistance HQ's rights and obligations to each other.

Amendment of Terms

Assistance HQ reserves the right to change these terms and conditions of use at any time and those changes shall take effect in respect of all subsequent uses by you of the website. You should therefore check these terms every time before you use the website and only if you accept these terms should you proceed to access and use of the website.

Links To Other Websites

Assistance HQ has provided on its website links to other websites and information on those websites for your convenience. This does not necessarily imply sponsorship, endorsement, or approval or arrangement between Assistance HQ and the owners of those websites. Assistance HQ takes no responsibility for any of the content found on the linked websites. Assistance HQ's website may contain information provided by third parties. Assistance HQ accepts no responsibility whatsoever for information or advice provided to you directly by third parties.

Consumer Guarantees

Assistance HQ provides all of the statuatory Consumer Guarantees to the extent to which they apply to this agreement between you and Assistance HQ but not otherwise. Nothing in these standard terms and conditions are intended to exclude any applicable Consumer Guarantees. In that respect, Assistance HQ's liability to you for any breach of a Consumer Guarantee is limited to:- (i) Where there is a supply of goods, to the replacement or resupply of equivalent goods, or the payment to you of the cost of replacing the goods or acquiring equivalent goods. (ii) Where there is a supply of services, to the supply to you of the services again or the payment of the costs of having the services supplied to you again.

Express Disclaimers

Subject to the provisions and to the fullest extent permitted by law, Assistance HQ absolutely disclaims all warranties, expressed or implied, including, but not limited to, implied warranties of merchantability and fitness for any particular purpose. Assistance HQ gives no warranty that the documents will be free of errors, or that defects will be corrected, or that Assistance HQ's website or its server is free of viruses or any other harmful components. Assistance HQ does not warrant or make any representations regarding the use or the result of the use of any document, link or information in its website or as to their correctness, suitability, accuracy, reliability, or otherwise. It is your sole responsibility and not the responsibility of Assistance HQ to bear any costs of servicing, repairs, or correction. The applicable law in your state of territory may not permit these exclusions, particularly the exclusions of some implied warranties and in that event those exclusions do not apply and shall be deemed excised from these standard terms.

Trademarks and Restriction of Use

You are not permitted to use any trademarks, tradenames, graphics or designs that are on Assistance HQ's website. If you breach Assistance HQ's trade marks then Assistance HQ reserve the right to take action against you.


This agreement and this website are subject to the laws of Australia and any applicable state. If there is a dispute between you and Assistance HQ that results in litigation then you submit to the jurisdiction of the relevant courts of Australia or the relevant state.

Your Privacy

Assistance HQ respects the privacy and confidentiality of the information provided by you and adheres to the national privacy principles established pursuant to the Privacy Act. Please read our Privacy Policy carefully. You may change your details at any time by accessing your information through your account. All information Assistance HQ receives from its customers is protected by Assistance HQ's secure server. Assistance HQ's secure server software encrypts all customer information before it is sent to us. Furthermore, all of the customer data Assistance HQ collects is secured against unauthorised use or access. Assistance HQ recommends encryption of file data by customers as Assistance HQ cannot guarantee the security of the customers or recipients email system or computer. Assistance HQ recommends not to share confidential or sensitive information without first encrypting the file using the provided encrypting file upload facility or a zip file with a strong password. Credit card information is not stored by us on our servers.

Third Parties Can Not Use Your Information: Assistance HQ does not sell or deal in personal or customer information. Assistance HQ may however use in a general sense without any reference to your name, your information to create marketing statistics, identify user demands and to assist it in meeting customer needs generally. Assistance HQ may use the information that you provide to improve its website and its services.

Assistance HQ May Disclose

Assistance HQ may disclose information in good faith and where Assistance HQ is required to do so:- (i) by law or by any court; (ii) to enforce the terms of any of our customer agreements; (iii) to protect the rights, property or safety of Assistance HQ, its customers or third parties; or (iv) to banks or financial institutions with the purpose of preventing fraud and as proof of any transaction.

Fair Use Policy: Users are permitted to process up to the accounts elected maximum data cap per month, once 20% overage has been exceeded in one month your account will prevent any further use but can be resumed by upgrading to the next tier. You are not permitted to resell the account to any other person or company.